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Popular family lane program launched at Bradley International Airport 11/20/2008
Bradley International Airport partners with TSA to bring popular family lanes to its customers.
 
WINDSOR LOCKS, CONNECTICUT – November 20, 2008 – State-owned and operated Bradley International Airport, partnering with the Transportation Security Administration (TSA), has launched the popular family lane program beginning today. This concept, currently part of TSA’s Diamond Self-Select program at airports nationwide, allow families, individuals unfamiliar with air travel procedures, and travelers with special needs to go through security at their own pace. Individuals carrying medically necessary liquids, aerosols, and gels in excess of three ounces will also be directed to these popular lanes. Passengers traveling with liquids, gels, and aerosols within 3-1-1 limits will experience no change to their screening procedures. TSA officers manning these dedicated family lanes will use their training to work with passengers to quickly and efficiently complete the screening process. Individuals traveling with medically necessary liquids, gels, and aerosols like baby formula, insulin, cough syrup, contact lens solution, and prescription medications will undergo additional screening that will usually take less than two minutes to ensure that these items do not pose a security threat. Interim Aviation and Ports Bureau Chief Mark T. Daley notes, “The Connecticut Department of Transportation appreciates, commends, and supports TSA’s efforts to speed our customers through the security screening process, especially during the upcoming holiday season. They are a great partner in the operation of the Airport and understand as we do that the last place people want to spend the holidays is in line at the checkpoint.” Peter J. Boynton, TSA’s Federal Security Director at Bradley, comments, “We are pleased to implement this enhancement to our security process at BDL as part of our national network. We’ve learned from passenger feedback at airports where these lanes have been tested that people with special needs are able to go through the security process with less anxiety when they don’t feel pressured by people behind them. Moreover, the majority of exempt liquids that we see are baby formula, baby food, and cough syrup. While we have always screened exempt liquids by using the Family/Exempt Liquids Lane, we are able to increase the efficiency of screening these items. It is important to note that there are no changes for passengers using the 3-1-1 rules for liquids, gels, and aerosols. We expect that they will complete the screening process more quickly as a result of the addition of the Family/Exempt Liquids Lanes.” Bradley International Airport is the second largest airport in New England and serves an extensive geographic area, with a customer base that covers the entire Northeast, including Western Massachusetts, New York and New Jersey. According to the most recent economic impact analysis, Bradley contributes $4 billion in economic activity to the state of Connecticut and the surrounding region, representing $1.2 billion in wages and 18,000 full-time jobs.
 
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